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Complaints

Levels of complaint

ABN AMRO Investment Solutions strives to provide the highest possible standards of service. However, in the event of any issue or disagreement concerning an investment service provided by ABN AMRO Investment Solutions, there are three successive levels of complaint:

  • First, ABN AMRO Investment Solutions invites its clients to submit their complaint to their usual contact person.
  • Second, you may submit a complaint or request free of charge by sending a letter to the department responsible for complaints at

ABN AMRO Investment Solutions at the following address:
ABN AMRO Investment Solutions – Complaints Department
119-121 Boulevard Haussmann – 75008 Paris
Email: aais.contact@fr.abnamro.com

  • Finally, as a last resort, you may refer your complaint to the Ombudsman of the Autorité des Marchés Financiers at the following address:

Ms. Marielle Cohen-Branche – AMF Ombudsman (AMF)
Autorité des marchés financiers
17 place de la Bourse
75082 Paris Cedex 02

The Ombudsman may be referred to by any consumer or “non-professional,” as defined in the preliminary article of the French Consumer Code, for an individual dispute relating to financial matters within the AMF’s jurisdiction. However, the Ombudsman is not competent in matters relating to banking, taxation, or insurance.

Pursuant to Article L.612-2 of the French Consumer Code, the Ombudsman is not authorized to intervene when:

  • the consumer cannot demonstrate that they have first attempted to resolve the dispute directly with the professional through a written complaint;
  • the dispute has been examined by another ombudsman or by a court;
  • the consumer submitted the request to the Ombudsman more than one year after the written complaint to the professional.

Upon receipt of your complaint, ABN AMRO Investment Solutions undertakes to send you:

  • An acknowledgment of receipt within a maximum of 10 business days, unless a response is provided within that period.
  • A response within a maximum of two months (except in the case of legal proceedings).

You may access the mediation request form on the AMF website: www.amf-france.org (under the “Ombudsman” section). The AMF mediation charter is also available at this address.